[IMPORTANT] Measures Taken in Response to the Novel Coronavirus (COVID-19) – International Flights (Updated 5/7)

2021/05/07


Thank you for choosing skyticket.

Due to the continued spread of the Novel Coronavirus, the following information is provided as a guide for international flights.

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1.	Flight Status(es)
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Many flights have been canceled or suspended prior to departure due to the new coronavirus pandemic.
Travelers are advised to check the websites of the airlines they are flying with for the latest information on flight statuses and booking details.

List of Airline Websites / Reference
https://support.skyticket.jp/hc/en-us/articles/360044429754

* Please note that we may not be able to provide you with the latest information as there may be a time lag between the time you contact us and the time we receive information from the airlines

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2.	Request for Cancellation of Booking(s)
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Cancellations will be processed in accordance with the regulations of each airline.

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Flight Suspensions/Schedule Changes/Travel Restrictions - When Special Measures are Applicable
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-	Airline cancellation fees and skyticket cancellation processing fees will be waived if the cancellation fee waiver policy applies
-	Some airlines will issue travel vouchers that can be redeemed for your next travel

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When No Special Measures are Applicable
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Cancellation fees will apply based on normal regulations.

Cancellation Policy / Modification Terms (Changes to Bookings)
https://support.skyticket.jp/hc/en-us/articles/360042268214

* The cancellation regulations of the airline will apply at the time the cancellation is accepted (Special measures announced by the airline after the cancellation will not be applied retroactively)

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Cancellation Procedure
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Kindly contact skyticket via telephone or e-mail for the detailed cancellation procedure.

Enquiries - International Flights
https://support.skyticket.jp/hc/en-us/articles/360050813073

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Refund Period
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Many airlines are requiring a significantly longer period of time to process refunds in this current predicament.
The full refund process may require more than one year depending on the airline.
* The information above is subject to change without prior notice

Change in Refund Procedures Due to the Novel Coronavirus (COVID-19) Pandemic
https://support.skyticket.jp/hc/en-us/articles/360049926713

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Other Information
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-	Handling fees, administrative fees, credit card usage charges and other incidentals incurred at time of reservation are non-refundable
-	Please note the frequent changes in airline regulations
-	The regulations of the airline will apply at the time the cancellation is accepted and skyticket will not be able to provide any compensation in the event of a change in policy after the cancellation is accepted
-	Kindly contact us at least 10 days prior to the scheduled departure date if you are planning to cancel your flight

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3.	Request for Schedule Change
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In the event that an itinerary change is permitted due to special measures taken by the airline, skyticket will accept and process the change.
Handling fees for the change and the difference in fares will be charged. For detailed information, please contact us.

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Schedule Change Procedure
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Kindly contact skyticket via telephone or e-mail for the detailed cancellation procedure.

Enquiries - International Flights
https://support.skyticket.jp/hc/en-us/articles/360050813073

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Precautions for Schedule Changes
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-	Requests made less than 3 business days prior to departure may not be processed
-	Changes to the return route cannot be made after the outbound route has been completed
-	Please note that we may not be able to fulfill your request due to airline policies

Please call us during business hours or send us an e-mail if you have any other queries pertaining to the above information.

For enquiries, please contact:
https://support.skyticket.jp/hc/en-us/articles/360050813073


skyticket – International Flights

May 7, 2021 (Updated)